Shipping policy
Order Processing
- Orders are processed and dispatched within 1-2 business days (excluding weekends and public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).
UK Shipping
We offer three shipping options within the UK via Royal Mail:
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Second Class – Estimated delivery: 4-6 business days
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First Class – Estimated delivery: 1-3 business days
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Tracked 24 – Estimated delivery: 1-3 business days
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Shipping costs vary based on order weight and are calculated at checkout.
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Free UK shipping sent using Second Class. Customers can still choose First Class or Tracked 24, but these will be charged at checkout.
International Shipping
We offer both tracked and standard shipping to international destinations.
Europe Shipping:
- Europe Standard – Estimated delivery: 3-7 business days (no tracking).
- Europe Tracked – Estimated delivery: 3-7 business days (with tracking).
Rest of the World Shipping:
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Standard Shipping – Estimated delivery: 3-7 business days (no tracking).
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Tracked Shipping – Estimated delivery: 3-7 business days (with tracking).
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International shipping costs vary based on order weight and are calculated at checkout.
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Customs Duties & VAT: International customers are responsible for any customs fees, VAT, or import taxes that may apply. These charges are set by your country and must be paid by the recipient.
Lost, Delayed, or Damaged Parcels
- If your order hasn’t arrived within the estimated timeframe, please check your tracking details before contacting us.
- If your parcel is lost or arrives damaged, email us at info@hexby.co.uk with your order number, and we’ll assist you.
Customer Responsibility for Address Accuracy
- It is the customer’s responsibility to ensure that the correct delivery address is entered at checkout.
- If an incorrect address is provided and the parcel is undeliverable, Hexby is not liable for lost or misdelivered orders.
- If you notice an error, contact us at info@hexby.co.uk as soon as possible. Once an order has been dispatched, we cannot make changes.
Contact Us
For any shipping-related questions, email us at info@hexby.co.uk.