Got a question? Find answers to common queries about orders, shipping, returns, sizing, and more.
Frequently Asked Questions
Can I change or cancel my order after placing it?
We aim to process orders quickly, so we can’t guarantee changes. If you need to amend or cancel an order, contact us at info@hexby.co.uk as soon as possible.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website.
How long does shipping take?
We offer three UK shipping options via Royal Mail:
- Second Class: 4-6 business days
- First Class: 1-3 business days
- Tracked 24: 1-3 business days
For international orders, delivery times vary:
- Europe: 3-7 business days
- Rest of the World: 3-11 business days
Can I track my order?
Tracked shipping options are available. If you selected a tracked service, you will receive a tracking link in your dispatch email.
Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, VAT, or import taxes applied by their country.
What is your returns policy?
We accept returns within 30 days of receiving your order, as long as the item is:
- Unworn and unwashed
- In original packaging
- In the same condition as received
How do I return an item?
Simply send your item to:
Hexby
PO Box 7948
BEWDLEY
DY12 9BR
Make sure to include a note or returns card with:
- Your order number
- Whether you are requesting a refund or exchange
- If exchanging, the new item/size you’d like
Do I need to contact you before returning an item?
No, you can return your item as long as it meets our return eligibility criteria.
How long does it take to process a refund?
Refunds are automatically processed once we receive and inspect your return. You will not receive a notification unless there’s an issue. Refunds typically take up to 10 business days to appear in your account.
Can I exchange an item?
Yes, but exchanges take longer as your return must be processed before we send out a new item. If you need a different size quickly, we recommend placing a new order and returning the original item for a refund.
Do you cover return shipping costs?
Customers are responsible for return shipping costs. We highly recommend using a tracked service, as we cannot be held liable for returns that do not reach us.
How do I find the right size?
We provide detailed size guides on each product page. If you're unsure, feel free to contact us for guidance.
What’s different about the Shearing Hoodie?
Our Shearing Hoodies are designed with a longer back for extra coverage when bending over and features two zip pockets for secure storage—ideal for farm work and outdoor jobs.
Do you offer wholesale?
Yes! If you’re interested in stocking Hexby, please contact us at info@hexby.co.uk for more details.